FAQs

FAQ

 

DO YOU SHIP INTERNATIONALLY?

I'm sorry but the answer is no. Homebodyworld.com does not ship outside the United States.

 

CAN I ONLY PURCHASE PRODUCTS THROUGH THE WEBSITE?

Homebody is available on www.homebodyworld.com, Nordstrom in-stores and online nationwide, REVOLVE online and over 30 retail locations you can find on our stockist page.

 

HOW MUCH IS SHIPPING?

Shipping & Handling Charges are as follows:

$8.95 flat fee for domestic, all states within the USA (free shipping over $75)

 

HOW LONG BEFORE I CAN RECEIVE MY ORDER?

The processing time for orders is 72 hours. After your order has been shipped, delivery time within the United States is 7-10 business days. Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.


Homebody is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.

 

WHAT CARRIER DO YOU USE?

Homebody ships via USPS for smaller packages and UPS for large quantity orders.

  

CAN I CHANGE MY ORDER?

Please contact info@homebodyworld.com as soon as possible. We will do our best to accommodate your request however there is no guarantee that any changes can be made once an order is placed.

 

CAN I CANCEL MY ORDER?

Unfortunately we are not able to cancel an order once it has been placed.

 

CAN I RETURN MY ORDER?

We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, Homebody World, LLC. reserves the right to refuse all returns, reshipments and refunds.

In the unlikely event that a product arrived damage, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.

 

CAN I EXCHANGE MY PRODUCT?

We apologize but we currently do not offer exchanges, all sales are final.

 

HOW CAN I CHECK THE STATUS OF MY ORDER?

Please refer to your shipping confirmation email to track your order. 

  

I HAVE NOT RECEIVED AN ORDER CONFIRMATION, WHAT SHOULD I DO?

Order confirmations can sometimes take up to 48 hours to receive due to high demand. If you have not received your order confirmation email after 48 hours, please contact us at info@homebodyworld.com with your inquiry.

 

MY ITEMS ARRIVED DAMAGED, WHAT SHOULD I DO?

Please contact us immediately, within 48 hours receiving the order, at info@homebodyworld.com Please provide us with your order number and some photos of the damage product/s.

 

I RECEIVED INCORRECT ITEM/S WHAT SHOULD I DO?

Please contact info@homebodyworld.com within 48 hours receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.

 

WHAT’S YOUR RETURN POLICY?

We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, Homebody World, LLC. reserves the right to refuse all returns, reshipments and refunds.

In the unlikely event that product/s arrive damaged, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.

 

MY PACKAGE IS STUCK AND TRACKING SHOWS NO MOVEMENT, WHAT DO I DO?

For domestic orders, package can only be considered lost if there has been no movement for 10-15 business days from the day it was shipped. Please send an email to info@homebodyworld.com if your shipment shows no movement from the carrier's tracking information after the time allotted.

 

I PUT THE WRONG ADDRESS ON MY ORDER, PLEASE HELP!

Please be careful when entering your shipping address, Homebody will not be responsible for orders sent to the incorrect delivery address provided by the customer.

 

HOW CAN I FIND OUT MORE INFORMATION ABOUT A PRODUCT?

Product details can be found on the product page but if you have more questions, please free to email us at info@homebodyworld.com

 

DOES HOMEBODYWORLD.COM OFFER GIFT WITH PURCHASE PROMOTIONS?

Occasionally HomebodyWorld.com will apply a gift with purchase to orders. Please note that unless otherwise stated, all free gifts applied to customers' orders are added while supplies last and are not guaranteed. All samples, packets, stickers and other products or merchandise are subject to change and subject to availability.

 

HOW DO I SUBSCRIBE OR CANCEL MY EMAIL SUBSCRIPTION?

You can easily subscribe to emails by visiting HomebodyWorld.com located at the footer. If you want to cancel/unsubscribe, you can click unsubscribe by locating the "Unsubscribe" link within the email subscription.


PRODUCT/INGREDIENT

WHERE ARE YOUR PRODUCTS MANUFACTURED?

Our formulas are made in the USA, with globally sourced ingredients.

 

ARE YOUR PRODUCTS NATURAL?

When possible, we choose naturally derived clean ingredients over synthetics in all formulations.

 

DO YOUR PRODUCTS CONTAIN SOY?

No

 

ARE YOUR PRODUCTS VEGAN?

Yes

 

DOES HOMEBODY USE PARABENS OR SULFATES?

Homebody does not use parabens or sulfates in any of our products.

 

DO YOU TEST PRODUCTS ON ANIMALS?

Homebody does not test products on animals. All of our products are cruelty free.

 

ARE THE PRODUCTS SAFE TO USE FOR ALL SKIN TYPES?

All products were formulated to be safe for all skin types but if you have specific concerns, please consult your doctor with the list of ingredients found on the website.

  

WHAT TEMPERATURE DO THESE PRODUCTS NEED TO BE STORED AT?

We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.